Ride a bus
Reservations
Trip requests are accepted between 6:30 a.m. and 5:00 p.m. on weekdays. Trip requests must be made at least 24 hours in advance for all rural routes, 1 Hour in advance for Piketon route & Waverly city route is on demand! Reservations are not accepted on weekends or during evening hours. All reservations for next day service must be received by 2:00 p.m.
To arrange a ride, contact CATS dispatch at (740) 835-8474 TTY (740) 289-2608 Furnish your name, the time of your desired arrival, place you wish to be picked up, the exact address of your destination, the approximate time of your return trip, and whether you will require a wheelchair tie down.
Trip requests that cannot be confirmed at the time of the request will be conditionally accepted until the schedules are finalized. CATS personnel will call back to confirm the trip request. The call backs will usually be made during the afternoon hours. Trips may not be provided if the individual cannot be reached to confirm his/her trip.
Cancellations
Trips may be cancelled at any time by contacting the CATS dispatch office at (740) 835-8474. Cancellations will be taken up to two (2) hours before the scheduled pickup time. You must cancel your trip within that time period to avoid being considered a No Show.
Pick Ups
The driver will wait up to three (3) minutes for the passenger to board the vehicle. Passengers must be ready to be picked up fifteen (15) minutes before their scheduled pickup time to avoid delays for other passengers. Passengers should wait in an area where they can observe the vehicle's arrival and be seen by the driver.
No Shows
Should you need to cancel your ride for any reason, please call (740) 835-8474 and cancel with the scheduler at least 2 hours prior to your pickup time. Failure to cancel will be considered a no show. If you miss 20 % of your scheduled trips for the month, the Transportation Operations Manager will meet with you to discuss how we can prevent this from occurring in the future. Cancellations can be left on our voicemail if the office is closed.
Assistance
Door-to-door transportation means that CATS drivers will provide assistance from the door of the trip origin to the door of the trip destination. This means that the driver will assist the rider when boarding and alighting from the vehicle and will watch to make sure the passenger is safely within their destination before leaving. The driver will tie down wheelchairs, secure packages, and assist with seat belts. Seat belts must be worn at all times for those riders under the age of 16.
If passengers require a mobility assistance attendant, the attendant may ride free. However, the CATS dispatch office must be notified that an attendant will be riding with a passenger. Children age 5 and under must be accompanied by an adult. All children under 12 years of age ride free on Pike County Transit.
Service Area
Pike County Transit (CATS) will provide service to any location within Pike County. CATS also provides connecting service to Portsmouth, Chillicothe, and Columbus by special arrangement.
Additional Services
CATS also provides scheduled routes to many locations throughout the County. These routes run on specific days, on a time schedule. Please contact CATS to request copies of these schedules.
Inclement Weather
CATS does not close for inclement weather until the Sheriff’s office has declared a level 3 weather emergency (this means that all non-essential travel within the County is prohibited). We may at times have to restrict or discontinue travel into an area of the County due to road conditions. If this happens you will be notified that we cannot get to you due to these severe conditions. If conditions deteriorate and it becomes hazardous for us to travel, we will not leave any passenger stranded away from his/her home. We will make whatever arrangements are necessary to see all passengers safely home.
Holidays
CATS and the Community Action Committee of Pike County are closed on the following holidays.
Agency Assistance
Individuals over 60 years of age should contact the CATS at (740) 835-8474 for more information regarding registration for transportation services. This service provides subsidy for many trips through the Title III Older Americans Act.
Individuals with Disabilities should contact CATS at (740) 835-8474 for more information regarding registration for transportation services.
Individuals with low income should contact Pike County Job and Family Services at (740) 947-2171 for information regarding Transit services.
Pets
Pets are not permitted on CATS buses. Service animals are acceptable to ride please contact our dispatchers to verify requirements for your service animal to ride along with you.
Passenger Courtesy
Put your seat belt on as soon as you are seated on the vehicle.
Do not smoke on any CATS vehicle.
Do not eat or drink on any CATS vehicle.
Be polite and courteous to others.
Do not expect excessive driver assistance.
When your trip request is confirmed, write it down for future reference.
According to the Americans with Disabilities Act, it is not discrimination for an entity to refuse to provide service to an individual with disabilities because that individual engages in violent, seriously disruptive, or illegal conduct. However, an entity shall not refuse to provide service to an individual with disabilities solely because the individual's disability results in the appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.
REQUESTS FOR REASONABLE MODIFICATIONS
CATS shall make information about how to contact CATS to make requests for reasonable modifications readily available to the public through its website and rider policy guidelines. CATS shall follow these procedures in taking requests:
A. Individuals requesting modifications shall describe what they need in order to use the service.
B. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request. Personnel at CATS will determine if the request represents a reasonable modification and proceed in accommodating the request accordingly.
C. Whenever feasible, CATS requests that individuals make such requests for before CATS is expected to provide the modified service.
D. Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit, demand response, or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with CATS’s management before making a determination to grant or deny the request.
Requests for modification may be made either orally or in writing. The reasonable accommodation process begins as soon as the request for accommodation is made.
The request can be submitted in any written format. Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.
508 Howard Street
Waverly, Ohio 45690
Attn: Karla Lindsey
740-835-8474
klindsey@pikecac.org
Trip requests are accepted between 6:30 a.m. and 5:00 p.m. on weekdays. Trip requests must be made at least 24 hours in advance for all rural routes, 1 Hour in advance for Piketon route & Waverly city route is on demand! Reservations are not accepted on weekends or during evening hours. All reservations for next day service must be received by 2:00 p.m.
To arrange a ride, contact CATS dispatch at (740) 835-8474 TTY (740) 289-2608 Furnish your name, the time of your desired arrival, place you wish to be picked up, the exact address of your destination, the approximate time of your return trip, and whether you will require a wheelchair tie down.
Trip requests that cannot be confirmed at the time of the request will be conditionally accepted until the schedules are finalized. CATS personnel will call back to confirm the trip request. The call backs will usually be made during the afternoon hours. Trips may not be provided if the individual cannot be reached to confirm his/her trip.
Cancellations
Trips may be cancelled at any time by contacting the CATS dispatch office at (740) 835-8474. Cancellations will be taken up to two (2) hours before the scheduled pickup time. You must cancel your trip within that time period to avoid being considered a No Show.
Pick Ups
The driver will wait up to three (3) minutes for the passenger to board the vehicle. Passengers must be ready to be picked up fifteen (15) minutes before their scheduled pickup time to avoid delays for other passengers. Passengers should wait in an area where they can observe the vehicle's arrival and be seen by the driver.
No Shows
Should you need to cancel your ride for any reason, please call (740) 835-8474 and cancel with the scheduler at least 2 hours prior to your pickup time. Failure to cancel will be considered a no show. If you miss 20 % of your scheduled trips for the month, the Transportation Operations Manager will meet with you to discuss how we can prevent this from occurring in the future. Cancellations can be left on our voicemail if the office is closed.
Assistance
Door-to-door transportation means that CATS drivers will provide assistance from the door of the trip origin to the door of the trip destination. This means that the driver will assist the rider when boarding and alighting from the vehicle and will watch to make sure the passenger is safely within their destination before leaving. The driver will tie down wheelchairs, secure packages, and assist with seat belts. Seat belts must be worn at all times for those riders under the age of 16.
If passengers require a mobility assistance attendant, the attendant may ride free. However, the CATS dispatch office must be notified that an attendant will be riding with a passenger. Children age 5 and under must be accompanied by an adult. All children under 12 years of age ride free on Pike County Transit.
Service Area
Pike County Transit (CATS) will provide service to any location within Pike County. CATS also provides connecting service to Portsmouth, Chillicothe, and Columbus by special arrangement.
Additional Services
CATS also provides scheduled routes to many locations throughout the County. These routes run on specific days, on a time schedule. Please contact CATS to request copies of these schedules.
Inclement Weather
CATS does not close for inclement weather until the Sheriff’s office has declared a level 3 weather emergency (this means that all non-essential travel within the County is prohibited). We may at times have to restrict or discontinue travel into an area of the County due to road conditions. If this happens you will be notified that we cannot get to you due to these severe conditions. If conditions deteriorate and it becomes hazardous for us to travel, we will not leave any passenger stranded away from his/her home. We will make whatever arrangements are necessary to see all passengers safely home.
Holidays
CATS and the Community Action Committee of Pike County are closed on the following holidays.
- New Year's Day (January 1)
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day (July 4)
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Day after Thanksgiving
- Holiday Gathering
- Christmas Eve
- Christmas Day
Agency Assistance
Individuals over 60 years of age should contact the CATS at (740) 835-8474 for more information regarding registration for transportation services. This service provides subsidy for many trips through the Title III Older Americans Act.
Individuals with Disabilities should contact CATS at (740) 835-8474 for more information regarding registration for transportation services.
Individuals with low income should contact Pike County Job and Family Services at (740) 947-2171 for information regarding Transit services.
Pets
Pets are not permitted on CATS buses. Service animals are acceptable to ride please contact our dispatchers to verify requirements for your service animal to ride along with you.
Passenger Courtesy
Put your seat belt on as soon as you are seated on the vehicle.
Do not smoke on any CATS vehicle.
Do not eat or drink on any CATS vehicle.
Be polite and courteous to others.
Do not expect excessive driver assistance.
When your trip request is confirmed, write it down for future reference.
According to the Americans with Disabilities Act, it is not discrimination for an entity to refuse to provide service to an individual with disabilities because that individual engages in violent, seriously disruptive, or illegal conduct. However, an entity shall not refuse to provide service to an individual with disabilities solely because the individual's disability results in the appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.
REQUESTS FOR REASONABLE MODIFICATIONS
CATS shall make information about how to contact CATS to make requests for reasonable modifications readily available to the public through its website and rider policy guidelines. CATS shall follow these procedures in taking requests:
A. Individuals requesting modifications shall describe what they need in order to use the service.
B. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request. Personnel at CATS will determine if the request represents a reasonable modification and proceed in accommodating the request accordingly.
C. Whenever feasible, CATS requests that individuals make such requests for before CATS is expected to provide the modified service.
D. Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit, demand response, or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with CATS’s management before making a determination to grant or deny the request.
Requests for modification may be made either orally or in writing. The reasonable accommodation process begins as soon as the request for accommodation is made.
The request can be submitted in any written format. Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.
508 Howard Street
Waverly, Ohio 45690
Attn: Karla Lindsey
740-835-8474
klindsey@pikecac.org
